SALON POLICIES

A credit card is required to book any chemical service appointments.

Cancellation Policy

Your appointments are very important to the UNION SALON team members. The time is reserved especially for you, though we understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least a 24-hour notice for cancellations. Any cancellation made less than 24 hours in advance will result in a cancellation fee.

  • Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
  • ‘NO SHOWS’ will be charged 100% of service amount

Late Policy

We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10-minute grace period. After that time you may have to forgo parts of the service in order to keep it within the time allotted for you, OR reschedule your appointment for a different time, which will result in a cancellation fee.

Service Guarantee

We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services adjusted. Issues reported longer than 5 days will be assessed on a case by case basis.

Product Guarantee

Just as we want you to be satisfied with your hair, we want you to be happy with the products you purchase. We will gladly accept returns for salon credit on any products within 30 days of purchase (credit for use on products only). We do not offer refunds on retail products.